arhome realty blog

how arhome is bringing the personal touch back to a tech-driven industry

2020 has been the year of going virtual, though we've been far from strangers to the digital world for a while now. With technology at the top of our wish lists, and the more cutting-edge the better, we're always looking for ways to streamline and digitize our work. But with that, the real estate industry has seen a side-effect in the streamlining and computerization of something else: personal relationships. 

What do we mean? On the back-end of things, real estate professionals are often impressed with computerized auto-responders to new clients; avoiding making real-life phone calls; believing it's the actual technology that will take them to the next level. But when things go too far, we start running into the our worst fears about "human-less" services: long response waits, hold times, mass-produced FAQ and trainings that don't listen to your specific situation. 

arhome stands for personalized, relationship-based customer service.

It's been our standard since day one: every agent, every client, is known personally, supported, taken care of and - at the end of the day - loved. Every question answered personally, every agent at our office known personally by the leadership with direct access to top industry sales masters and attorneys. At arhome, we love technology and shower our team with the best tools they need. But we have never let it take the front seat in the way we support and serve our team and our clients.

keeping it personal in a digital world.

The bottom line is simple: we care about your success, personally. We're present, available, friendly, approachable, and quick. YOU are our goal, and we make sure we're staffed with a big enough support team, teach enough classes, provide enough experience and knowledge for you to know that you have what you need, personally, all the time.

Though we've been forced to go all-virtual many times this year, it hasn't stopped us from making it as personal, convenient and interactive as possible. Each meeting and class has been streamed on multiple different live-viewing platforms, with active participation and question-answering throughout. We're answering your calls, live, all the time - you're never going to get an automated system. Your emails don't get lost. We've embraced private virtual platforms where our agents can all interact with each other online. You're cared for and supported, no matter what the world brings our way.

Getting the best technology from your brokerage or real estate professional doesn't have to mean you become a number in a system. At arhome, we don't think it's mutually exclusive.

It's not complicated.